Student wellbeing, academic progress and a sense of belonging are closely connected. Supporting these areas calls for more than a collection of separate services. Institutions may first need a coordinated framework in which different forms of support work together.
HigherEd Services offers integrated student wellbeing programme management for higher education institutions seeking to establish a comprehensive support system or substantially reorganise existing provision. As an external professional partner, we assist with assessing student needs, designing support structures, coordinating activities and evaluating outcomes.
Rather than applying a predetermined model, we adapt the partnership to each institution’s size, academic profile, student population and available resources.
Who is this service for?
- Institutions that have not yet established a comprehensive student support system.
- Newly established institutions or universities significantly expanding their student services.
- Universities responding to the needs of a growing international student population.
- Institutions planning a major reorganisation of existing support provision.
- Universities seeking part-time external professional leadership rather than creating a full-time management position.
What the programme can include
Institutional Review and Needs Assessment
Reviewing the student population, existing services and organisational resources; analysing feedback from students and staff.
Student Support Strategy and Service Design
Defining objectives, responsibilities, access pathways, collaborative procedures and realistic development priorities.
Mental Health Support and Prevention
Designing and coordinating arrangements for counselling, initial assessment, prevention and referral to appropriate specialist services.
Integration and Academic Progress
Peer mentoring, study groups, international student support and programmes for the early identification of academic difficulties.
Crisis Protocols and Referral Pathways
Supporting institutional reporting, communication and referral procedures while clearly distinguishing clinical and statutory responsibilities.
Faculty and Staff Development
Consultation, workshops and training for university personnel working with students.
Programme Coordination and Institutional Liaison
Professional coordination of agreed activities, regular institutional meetings and monitoring operational experience.
Evaluation and Continuous Improvement
Monitoring accessibility, participation and satisfaction; providing aggregated reports and development recommendations.
How we work
Institutional review
Understanding objectives, student needs and existing services.
Collaborative planning
Defining agreed activities, responsibilities and implementation timelines.
Implementation and coordination
Supporting the development and alignment of selected programmes.
Evaluation
Reviewing outcomes and making adjustments based on institutional feedback.
Flexible and cost-conscious partnerships
The service can be delivered as a time-limited institutional development project or an ongoing, part-time external professional management arrangement. Much of the planning and coordination can be carried out remotely.
Where the scope is appropriate, institutions can access professional coordination without creating a full-time management position. Actual costs and delivered capacity depend on the agreement; part-time external management does not automatically replace all the duties of a full-time employee.
Student mental health counselling, SAM-buddy peer mentoring, institutional research and training remain available independently of integrated programme management.
Let us discuss your institution’s plans
We would welcome the opportunity to explore the support structures best suited to your institution. Fees are quoted individually, based on the scope of the proposed partnership.
Let us discuss your institution’s plans